Frequently Asked Questions
Orders and Shipping
How can I track my order?
Once your Glimmer Hearth order has been dispatched, you will receive a confirmation email with tracking information. You can also check the status of your order at any time by logging into your account on our website, glimmerhearth.com.
What are the shipping options and delivery times?
We offer a range of shipping options at checkout. Delivery times vary depending on the destination and the shipping method selected. Estimated delivery dates will be provided during the checkout process.
How much does shipping cost?
Shipping costs are calculated automatically based on the weight of your items, the delivery location, and the shipping method you choose. You can view the total shipping cost for your order on the checkout page before making payment.
Do you ship internationally?
Yes, we ship to a wide variety of countries. You can see if we deliver to your location by selecting your country from the list at the top of this page. If your country is not listed, please check back as we are always expanding our delivery network.
Returns and Refunds
What is your return policy?
We hope you are completely satisfied with your Glimmer Hearth purchase. If you are not, we offer returns on eligible items within a certain timeframe. For detailed information on our return policy, please visit the Returns section on our website.
How do I initiate a return?
To start a return, please log into your account on glimmerhearth.com and follow the instructions in the Order History section. You will need your order number and the email address associated with the purchase.
How long do refunds take?
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Who pays for the return shipping?
The responsibility for return shipping costs depends on the reason for the return. If the return is due to a Glimmer Hearth error or a defective product, we will provide a prepaid shipping label. For other reasons, the cost of return shipping may be deducted from your refund, or you may be responsible for arranging and paying for the return shipment yourself. Please review our full Returns Policy on glimmerhearth.com for complete details.
Product & Website Information
Are Glimmer Hearth products authentic?
Absolutely. We are the official source for all genuine Glimmer Hearth products. When you purchase from glimmerhearth.com or our official boutiques, you are guaranteed authentic items of the highest quality.
How can I care for my Glimmer Hearth item?
To ensure your Glimmer Hearth product remains beautiful for years to come, we recommend following the specific care instructions included with your item. General advice on caring for our materials can also be found in the “Product Care” section of our website.
I have a question about my Glimmer Hearth account.
For any account-related questions, such as password reset, updating your information, or managing your preferences, please visit the “My Account” section after logging in on glimmerhearth.com.
Do you have a catalog or lookbook?
You can view our latest collections and lookbooks online in the “Collections” section of our website glimmerhearth.com. We do not currently distribute printed catalogs.
Need More Help?
For any other questions, please visit the main Contact Us page on our website glimmerhearth.com where you will find our online contact form.